Can't connect scanner to the Android app?

If there are any problems with activating, the steps below should help:

1. Check that you are using a compatible device: Android 4.3 or higher with Bluetooth 4.0
2. If you are using a compatible device please do the following:

• Go to your phone settings (not in the app).
• Go to 'Apps'
• Find the Scanmarker app
• Click on 'Forcestop' button
• Click on 'Clean data' button

• Open Scanmarker app
• Turn on your scanner by clicking the scanner against a flat surface for 3 seconds
• Select the 'Start' button
• Click on the scanner that appears on the screen 

You should now receive a message that your scanner has successfully connected!